Our mission is to help bridge the gap in patients Ontario wide receiving accessible specialty virtual care solutions.

We are dedicated towards protecting your data

Telemed MD is focused on building easy and accessible technology solutions that help protect and secure your personal healthcare information. Working alongside reputable and reliable healthcare technology focused companies, PHIPPA compliant in Canada allows us to meet Ontario’s industry standards.

We are always working on better ways to manage our privacy and security for all physicians and medical staff that are involved with accessing your personal data. Our data hosting providers ensure that both PI and PHI standards are maintained in accordance with regulations set out for healthcare technology focused providers.

Our technical and security incident response team (SIRT) is constantly improving our backend system based on any issues that are provided through patient feedback or our internal team.

Our data security

We currently use Amazon Web Services (AWS) reliable and secure network to host our cloud based virtual platform. Currently AWS has the most security standards and compliance certifications than any other offering (PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171, ISO 27001, and SOC framework)

Data encryption and portal features

TelemedMD uses PHIPPA and Ontario Health compliant electronic medical record (EMR) solutions to store patient data at rest (AES 128 bit encryption). Our respective EMR provider follows all PI and PHI obligations set out by Ontario standards of data security and storage.

We do this through providing online solutions and on-site virtual care facilities.

Testing and compliance

Through ongoing testing and scanning we find ways to further safeguard our platform. Our technical team of developers oversees ongoing fixes and updates to our system so that we always work on improving our system. Vulnerability scanning and cyber security testing is performed on a year to year basis through industry standard healthcare technology vendors.

Our goal is to raise awareness and help patients find alternative solutions to health care needs.

Our privacy and policy

We want to ensure that patient data and personal information is your right and a large part of our focus here at Telemed MD. Our policy agreements help explain how we manage, collect and protect all of your personal data. To review and learn more you can click here

Frequently Asked Questions

Privacy & Security

Our PHIPPA compliant electronic medical record (EMR) provider AVAROS EMR provides PI and PHI in accordance with record keeping and retention obligations/ policies.

We use two-factor authentication on your account that allows your to create a unique and predetermined password for your account.

There are several ways we validate your health information depending on the coverage you provide. For OHIP covered patients we use ministry healthcard validation services and use other validation credentials for third party coverage.

We kindly ask that you email [email protected] and provide further information on what concerns you are currently facing. Our technical team will be in touch once they determine how to helo resolve the issue at hand.