The privacy of our users is of great importance to us. By visiting our website located at www.telemedmd.ca (the “Website”) or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Policy and you hereby consent to the collection, use and disclosure of your personal information in accordance with this Policy.
WHAT DOES THIS POLICY COVER?
This Policy covers our collection, use and disclosure of information about identifiable individuals (“Personal Information”). This Policy does not apply to the practices of companies that we do not own or control. We do not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to register for the Services. Physicians are responsible for maintaining their own privacy policies governing the collection, use and disclosure of Patient Personal Information.
COLLECTION AND USE OF PERSONAL INFORMATION AND OTHER DATA
Telemed Account Information
In order to use certain aspects of the Services, users may be required to have a valid Telemed account to log in to the Platform (“Account”). When you register for the Services, Telemed collects Your Account username and password in order to authenticate Your Account access and provide You with access to the Services.
Patients will be required to provide a date of birth and residential address. In order to allow Patients to use the Services, Telemed will also collect Patients medical information and insurance information (collectively, “Patient Data”). This information is stored in the Platform, as identified through the Platform, to allow the physician to verify the Patient’s identification, bill the Patient’s insurance company and ship products ordered to the Patient.
Telemed collects the Patient’s medical history in order to allow Patient’s to keep track of consultations done and easily request medical information.
All Patient Data collected by the Platform is aggregated and anonymized by Us to create aggregate statistical data (“Statistical Data”) which we use to provide insights to Physicians and our other clients, including age of users, patients’ average distance from pharmacies, how frequently Patients use the Platform. The Statistical Data does not include any Personal Information.
Telemed may also collect certain information users of the Website and Services, such as Internet addresses, time spent logged into the Services and other usage data. This information is logged to help diagnose technical problems, and to administer our Website and Services in order to constantly improve the quality of the Service. Telemed uses the usage data that we collect to provide the Services and to continuously improve the Services.
Telemed may collect Personal Information that our Physicians and their Patients provide in a survey prompted by Telemed and/or one of its partners, including, but not limited to, Personal Information, preferences, and medical information, for the purpose of better understanding the needs of Physicians and Patients. Telemed will share only anonymized, aggregated survey results with its partners.
Technologies such as cookies, beacons, scripts and tags are used by us and our third party partners. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies.
Standing alone, cookies do not identify you personally. They merely recognize your browser. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you've closed your browser or turned off your computer. They include such information as a unique identifier for your browser.
Telemed uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Telemed to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you've logged in and are required in order to use the Service.
Telemed uses persistent cookies that only Telemed can read and use, to identify the fact that you are a Telemed user. We are especially careful about the security and confidentiality of the information stored in persistent cookies. Users who disable their web browser’s ability to accept cookies will be able to browse our Website but may not be able to use all features of our Service.
Our third party partners also employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Patient Data.
STORAGE LOCATION AND TRANSFER OF PERSONAL INFORMATION
Telemed stores its data, including Personal Information, on servers located in Canada. By submitting information, you agree to this transfer, storing or processing of your Personal Information in Canada. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in Canada under lawful access regimes or court order.
DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES
Disclosure of Statistical Data
Telemed discloses aggregate Statistical Data to its partners and Physicians, and other third parties, who may use the data for business purposes. This information does not include any Personal Information or otherwise identify any individual Patients.
Service Providers and Business Partners
We may from time to time employ other companies and people to perform tasks on our behalf and need to share Patient Data with them to provide the Services to you. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services, and businesses who engage our Services (to the extent provided for above).
If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.
With Your Consent
ACCESS, CORRECTION AND ACCURACY
You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
CHANGES TO THIS POLICY
We may amend this Policy from time to time. Use of Personal Information we collect is subject to the Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or Services or sending you an email prior to the change becoming effective. You are bound by any changes to the Policy when you use the Website after such changes have been first posted.
Last Updated: July 1st 2020
TELEMED is the owner of the telemedmd.ca customer relationship management and content management software-as-a-service platform which allows (i) registered physicianss (“Physicianss”) and other medical consultants to administer patient files, communicate with customers and fill prescriptions using courier delivery services; and (ii) registered patient users (“Patients”) to order prescription medications and communicate with their Physicians (collectively, the “Services”).
Eligibility. You must be at least 18 years old to register for an Account and use the Services. The Services are only located in certain cities, as listed on the Platform, which may be amended by TELEMED from time to time. To register for an Account as a Physicians, You must (i) be a licensed physicians with the College of Physicianss of Ontario; and (ii) provide delivery services to Your customers. To register for an Account as a Patient, You must (i) have a valid Canadian health card (Ontario or other province); and (ii) be an existing customer of a registered Physicians on the Platform.
3.1 User Responsibility. All information, data, text, software, sound, images, graphics, messages or other materials, including personal information (“User Content”) transmitted to the Platform by Users is the sole responsibility of Users. This means that the User, and not TELEMED, is entirely responsible for all such material uploaded, transmitted or otherwise made available by using the Platform and Services. Users are solely responsible for obtaining all necessary consents and making all necessary disclosures required in connection with any and all User content (including consents to collect, use and disclose personal information of customers under applicable privacy laws). By using the Platform and Services, You represent, warrant and covenant that You have obtained all necessary consents to collect any personal information and that You will comply with all applicable laws, including privacy laws. TELEMED does not control User Content uploaded to the Platform and as such, does not guarantee the accuracy, integrity or quality of such content. Under no circumstances will TELEMED be liable in any way for any User Content, including, but not limited to, any errors or omissions in any materials or for any loss or damage of any kind incurred as a result of the viewing or use of any User Content posted, uploaded, transmitted or otherwise made available on the Platform.
3.3 Feedback. If You provide TELEMED with any suggestions, comments or other feedback (“Feedback”) relating to the website, TELEMED may use such Feedback in the website or in any other TELEMED products or services (collectively, “TELEMED Offerings”). Accordingly, You agree that: (i) TELEMED is not subject to any confidentiality obligations in respect to the Feedback, (ii) the Feedback is not confidential or proprietary information of You or any third party and You have all of the necessary rights to disclose the Feedback to TELEMED, (iii) TELEMED (including all of its successors and assigns and any successors and assigns of any of the TELEMED Offerings) may freely use, reproduce, publicize, license, distribute, and otherwise commercialize Feedback in any TELEMED Offerings, and (iv) You are not entitled to receive any compensation or re-imbursement of any kind from TELEMED or any of the other users of the Website or Platform.
4.1 Fees. Physicianss who use the Services agree to pay a service fee passed on the number of prescriptions issued each month, which fees will be specified to you when you register for the services on an order form (“Order Form”). All amounts are payable in the currency specified in the Order Form. There is no cost to use the Services as a Patient.
4.2 Invoicing and Payment. TELEMED will invoice Physicianss electronically TELEMED. Unless otherwise stated an invoice sent to You by TELEMED, all invoiced amounts for the Services are due upon receipt of TELEMED’s invoices for such amounts. If You have enrolled in automatic billing, You shall: (i) keep your billing, credit card and payment information accurate and up to date, otherwise, TELEMED may suspend provision of the Services; (ii) promptly advise TELEMED if billing or credit card information changes due to loss, theft, cancellation or otherwise; (iii) be liable for failure to pay any fees caused by Your failure to provide TELEMED with up to date billing information; and (iv) upon termination of the Services, provide TELEMED with a forwarding address for all final invoices or correspondence if Your mailing address differs from that which You provided in Your Account.
4.3 Taxes. Unless otherwise stated, TELEMED’s prices for the Services do not include any direct or indirect local, state, provincial, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, goods and services, harmonized, use or withholding taxes (collectively, “Taxes”). You are responsible for paying all applicable Taxes associated with purchases pursuant to these Terms, excluding taxes based on TELEMED’s net income or property. If TELEMED has the legal obligation to pay or collect Taxes for which You are responsible under this Section, the appropriate amount shall be invoiced to and paid by You, unless You provide TELEMED with a valid tax exemption certificate authorized by the appropriate taxing authority.
4.4 Fee Changes. TELEMED may change the fees TELEMED charges for the Services at any time in TELEMED’s discretion. Changes to the fees will be communicated by being posted on the TELEMED Website and will become effective at the time of posting, provided, however, any fee changes will not change subscription fees applicable to Your current subscription term, however, such fee changes will be applicable to Your next subscription renewal. If You do not wish to pay the changed fees, then Your sole recourse is to not renew Your subscription for the Service.
4.5 Suspension of Service. If Your account is 30 days (30) or more days overdue in the case of a yearly subscription, then in addition to any of its other rights or remedies, TELEMED shall have the right to suspend the Services provided to You, without liability to You, until such amounts are paid in full.
USER RESPONSIBILITIES AND RESTRICTIONS
You are responsible for all activity occurring on Your Account and for compliance with this Agreement. Without limiting the generality of the foregoing, You agree that You will not:
use the Platform other than as permitted by this Agreement;
share Your login information with any individual;
use the Platform to send, store, publish, post, upload or otherwise transmit any information in violation of any laws, rules or regulations including those relating to and privacy, or in violation of any of Your warranties, representations or obligations under this Agreement;
license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Platform available to any third party;
use the Platform to upload, collect, transmit, store, use or process any patient information or other data: (i) that You does not have the lawful right to copy, transmit, distribute, and display (ii) for which You does not have the consent or permission from the owner of any personal health information and/or any other personal information contained therein; (iii) that is tortious, defamatory, obscene, or offensive; or (iv) that violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil or criminal liability;
use the Platform to send, store, publish, post, upload or otherwise transmit any viruses, Trojan horses, worms, time bombs, corrupted files or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any systems, data, personal information or property of another;
continue to use the Platform in a manner that interferes with or disrupts the integrity or performance of the Platform following a notice from TELEMED of such use;
attempt to gain unauthorized access to the Platform or its related systems or networks;
use or knowingly permit the use of any security testing tools in order to probe, scan or attempt to penetrate or ascertain the security of the Platform;
use any data mining, robots or similar data gathering or extraction methods;
access the Platform for the purpose of building a similar or competitive product or service or for the purpose of obtaining unauthorized access to the Platform; or
copy, translate, create a derivative work of, reverse engineer, reverse assemble, disassemble, or decompile the Platform or any part thereof or otherwise attempt to discover any source code or modify the Platform, except as expressly provided for in this Agreement.
TELEMED reserves the right to terminate, limit, or suspend User access to the Platform for any User breach of these restrictions or any other violation of any other term of this Agreement.
INTELLECTUAL PROPERTY; LICENSE TO PLATFORM
The Website, Platform, Services and the information and materials contained therein (except for information and material provided by Users of the Services), are the property of telemed and its licensors, and are protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws. Subject to these Terms and payment of any applicable fees, we grant You a non-transferable, non-exclusive, license to access and use the Website and Platform for Your internal business purposes use, and not for the use of any other person or individual. Nothing in the Terms gives you a right to use the brand names, trademarks, logos, domain names, and other distinctive brand features we provide the Services under without our prior written consent. You shall not attempt to override or circumvent any of the usage rules or restrictions on the Website or Platform. Any future release, update, or other addition to functionality of the Website, Platform and Services shall be subject to the terms of these Terms.
Term. This Agreement will commence on the date it is entered into by You (“Effective Date”) and continue unless and until the Agreement is terminated in accordance herein, unless otherwise terminated through a partner agreement. If You purchase a subscription to the Services, Your subscription term will be indicated on Your Order Form.
Effect of Termination. In the event of Termination by either Party, TELEMED reserves the right to delete any information in the User Account that it is not required by law to retain.
Outstanding Fees. Termination, suspension, or expiration of Your Subscription shall not relieve You of the obligation to pay any fees accrued or payable to TELEMED. Upon Termination by TELEMED under Section 8.2, all applicable fees for the remainder of the Term shall become due immediately.
Information Disclaimer. Any information or materials provided by the Website, Platform and Services, including but not limited to product names and information, are for information purposes only. There is no guarantee that any of the information provided by the Website or Platform will be applicable to You or Your customers and TELEMED does not make any representations or warranties about the effectiveness of any of the information and materials provided by the Website, Platform or Services. It is Your responsibility to ensure that any products recommended or sold are safe for Your customers. Patients should consult a physician for any and all health advice. TELEMED expressly disclaims any and all liability or responsibility for any loss, harm, injury to person or property, illness, damage or any other claim arising as a result of User reliance on the information and material provided by the Website, Platform and Services.
Internet Security Disclaimer. You understand that the transmission of User Content is necessary to use of the Services. Therefore, You expressly consent to TELEMED’s storage of User Content, which will involve transmission over the Internet, and over various networks, only part of which may be owned and/or operated by TELEMED. TELEMED is committed to protecting Your privacy and we have safeguards in place that comply with Federal and Provincial laws, rules and regulations relative to storing personal information; however, You acknowledge and understand that User Content may be accessed by unauthorized persons when communicated across the Internet, network communications facilities, or other electronic means. TELEMED is not responsible for any User Content which is delayed, lost, altered, intercepted or stored during the transmission of any data whatsoever across public networks not owned or operated by TELEMED, including, the Internet and Your local network. You agree that TELEMED is not in any way responsible for any interference with Your use of or access to the Services or security breaches arising from or attributable to the Internet and You waive any and all claims against TELEMED in connection therewith.
DISCLAIMER OF ALL IMPLIED REPRESENTATIONS, WARRANTIES AND CONDITIONS. THE INFORMATION AND MATERIALS PROVIDED ON THE WEBSITE AND PLATFORM ARE PROVIDED “AS IS.” SPECIFICALLY, BUT WITHOUT LIMITATION, TELEMEDDOES NOT REPRESENT, WARRANT OR OFFER ANY CONDITIONS THAT: (I) THE INFORMATION OR MATERIALS ON THIS WEBSITE ARE CORRECT, ACCURATE, RELIABLE OR COMPLETE; (II) PRODUCT RECOMMENDATIONS WILL BE APPROPRIATE AND/OR SAFE FOR CUSTOMERS; (III) THE FUNCTIONS CONTAINED ON THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE; (IV) DEFECTS WILL BE CORRECTED, OR (V) THIS WEBSITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TELEMEDSPECIFICALLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, STATUTORY, BY USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, OR MERCHANTABLE QUALITY, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY INFORMATION OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR ANY OTHER LOSS THAT RESULTS FROM DOWNLOADING OR USING ANY SUCH MATERIAL. TELEMEDDOES NOT WARRANT, ENDORSE, GUARANTEE, PROVIDE ANY CONDITIONS OR REPRESENTATIONS, OR ASSUME ANY RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY ANY THIRD PARTY THROUGH THE WEBSITE OR IN RESPECT TO ANY WEBSITE THAT CAN BE REACHED FROM A LINK ON THE WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING ON THE WEBSITE, AND TELEMEDSHALL NOT BE A PARTY TO ANY TRANSACTION THAT YOU MAY ENTER INTO WITH ANY SUCH THIRD PARTY.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL TELEMEDBE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES THAT RESULT FROM (I) YOUR USE OF OR YOUR INABILITY TO USE, THIS WEBSITE OR ANY OF THE INFORMATION OR MATERIALS CONTAINED ON THIS WEBSITE, (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, DATA, INFORMATION OR SERVICES, (III) ERRORS, MISTAKES, OR INACCURACIES IN THE MATERIALS ON THE WEBSITE, (IV) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY KIND WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE, ANY BUGS, VIRUSES, TROJAN HORSES, OR ANY OTHER FILES OR DATA THAT MAY BE HARMFUL TO COMPUTER OR COMMUNICATION EQUIPMENT OR DATA THAT MAY HAVE BEEN TRANSMITTED TO OR THROUGH THE WEBSITE, OR (V) ANY ERRORS OR OMISSIONS IN ANY MATERIAL ON THE WEBSITE OR ANY OTHER LOSS OR DAMAGE OF ANY KIND ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE. THESE LIMITATIONS SHALL APPLY EVEN IF TELEMEDHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, TELEMED’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL OF ANY AMOUNTS PAID BY YOU TO TELEMEDIN THE TWO MONTHS PRECEDING THE DATE THAT THE CLAIM WAS FIRST MADE AGAINST TELEMED(IF ANY). THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENSION PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
THIRD PARTY CONTENT
This Website may contain advertisements and/or links to other websites that are not owned or controlled by TELEMED. TELEMED is not responsible for the content of any linked websites. Any third-party websites or services accessed from the Website are subject to the terms and conditions of those websites and or services and You are responsible for determining those terms and conditions and complying with them. The presence on the website of a link to any non-TELEMED websites does not imply that TELEMED endorses or accepts any responsibility for the content or use of such websites, and You hereby release TELEMED from all liability and/damages that may arise from Your use of such websites or receipt of services from any such websites.
Export. You acknowledge and agree that the Platform and Services may be subject to export and import controls under the regulations of Canada, the United States and other countries, and you shall comply with all export and import control regulations of such countries. You shall not use the Platform or Services for any purposes prohibited by export laws, including, without limitation, nuclear, chemical or biological weapons proliferation. You shall be responsible for procuring all required permissions for any subsequent export, import or use of the Platform or Services.
Choice of Law. This Agreement and any action related thereto shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflicts of law principles. The Parties hereby irrevocably attorn to the exclusive personal jurisdiction and venue of the courts sitting in Vancouver, British Columbia.
English Language. It is the express wish of the parties that this Agreement and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais